Privacy Policy
Welcome to Norfolk Capital (“Norfolk Capital,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit norfolkcapital.com (the “Site”), contact us, apply for financing, or otherwise interact with us.
This Privacy Policy also describes important information about SMS/text messaging privacy, including how SMS opt-in data is handled.
1) Information We Collect
We may collect the following categories of information:
A. Information you provide to us
– Contact information: such as name, email address, phone number, mailing address.
– Inquiry and application information: information you submit through forms (e.g., “Contact Us,” “Apply Now”), including property/project details and other information you choose to provide.
– Financial and identity-related information (if provided): such as bank statements, credit-related information, or other documentation you submit as part of an application process.
B. Information we collect automatically
– Device and usage information: such as IP address, browser type, device identifiers, operating system, pages viewed, and referring/exit pages.
– Cookies and similar technologies: we may use cookies or similar tracking tools to operate the Site, remember preferences, and understand Site performance.
C. Information from third parties
In some cases, we may receive information from service providers or other third parties in connection with providing services, fraud prevention, compliance, or analytics.
2) How We Collect Information
We collect information through:
– Website forms (e.g., Contact forms, newsletter sign-ups, application forms)
– Communications (email, phone calls, SMS/text messages where applicable)
– Cookies and similar tools used on the Site
3) How We Use Information
We may use collected information to:
– Respond to inquiries and communicate with you
– Provide and improve our Site and services
– Process applications and evaluate eligibility (where applicable)
– Provide customer support and service-related updates
– Send marketing communications where permitted and where you have opted in (you may opt out at any time)
– Maintain security, prevent fraud, and ensure compliance with legal obligations
4) How We Share Information
We may share information in the following circumstances:
– Service providers: with vendors that provide services on our behalf (e.g., website hosting, analytics, communications tools, document processing). These providers may only use information as necessary to provide services to us.
– Legal and compliance: if required by law, subpoena, court order, or to protect our rights, our customers, or others.
– Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
We do not sell your personal information.
IMPORTANT SMS PRIVACY NOTICE:
Mobile information or text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
5) SMS/Text Messaging Privacy and Choices
If you choose to receive SMS/text messages from us, we may send messages related to your inquiry, account/service updates, appointment reminders, and (only if you separately opt in) promotional alerts.
– Message frequency: Message frequency may vary.
– Rates: Message and data rates may apply.
– Opt-out: You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.
– Help: Reply HELP for help, or contact us using the information in Section 12.
– Re-opt-in: After opting out, you may re-opt in by replying START or UNSTOP (or other keywords as supported).
6) Cookies and Analytics
We may use cookies and analytics tools to understand how the Site is used and to improve performance. You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.
7) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.
8) Data Retention
We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
9) Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information (e.g., access, correction, deletion).
You can also:
– Opt out of marketing emails using the unsubscribe link (where provided)
– Opt out of SMS at any time by replying STOP (see Section 5)
10) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
12) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Norfolk Capital
344 Talbot Ave. Suite 207 Boston, MA 02124
Phone: (617) 665-6468
Email: info@norfolkcapital.com
